Return, Replacement & Refund Policy
7-Day Window
From delivery date
48-Hr Reporting
For damages/missing
Free Pickup
Doorstep collection
Policy Overview
At JPL Markwin Private Limited, customer satisfaction is our priority. We offer a 7-day Return & Replacement policy from the confirmed delivery date.
- • Return & Replacement Window: Within 7 days of confirmed delivery.
- • Damage/Missing Items: Must be reported within 48 hours of delivery with supporting photos/videos.
- • Eligibility: Products must be unused, unopened, in their original packaging, and with all factory seals intact.
- • Free Reverse Pickup: Available for eligible return and replacement requests.
- • Replacement First: We prioritize sending a replacement. A refund will be processed only if the replacement product is unavailable.
- • Refund Processing: Approved refunds are credited to the original payment method within 7–10 business days after inspection.
- • Non-Eligible Returns: Products that are used, opened, tampered with, damaged due to misuse, or returned without original packaging are not eligible.
- • Shipping Charges: Non-refundable unless the return is due to an incorrect, defective, or damaged product supplied by JPL Markwin.
Delivery Verification
- If the outer shipping container or seal is broken, refuse the delivery.
- If the outer package is secure, accept and inspect all inner components right away.
- Missing, incorrect, or transit-damaged items must be reported within 48 hours.
Notice: Delivery discrepancy claims submitted after 48 hours cannot be processed.
How to Open a Claim
- Navigate to your dashboard panel and open My Orders.
- Locate your transaction row and click Return / Replace.
- Provide your reason details.
- Upon approval, a free reverse doorstep pickup will be automatically scheduled.
*If your PIN code is locally unserviceable for reverse pickup, self-shipping coverage will be fully reimbursed.
Our goal is to provide a smooth, transparent, and hassle-free after-sales experience for every customer.